No-Refund Policy

Every payment to Local SEO Heatmap is final and non-refundable. This applies to monthly and yearly plans, to the first payment after a free trial, to upgrades, and to any time or scans you have not used.

We do not give partial refunds or credits for unused time, unused scans, a downgrade, a plan you no longer need, or because you forgot to cancel.

Because payments are non-refundable, the Starter plan comes with a 14-day free trial. Use it to confirm the product does what you need before any money is taken.

Growth and Agency have no trial and are charged from the first day. If you are not sure, start on Starter.

A card is required to start the trial. Nothing is charged during the 14 days. If you cancel before the trial ends, you pay nothing. If you do not cancel, your card is charged automatically on day 15 and that payment is non-refundable.

We email you 3 days and 1 day before the trial ends, with the exact date. You can cancel in one click from Billing at any time.

You can cancel your subscription whenever you like from Billing. You keep full access until the end of the period you have already paid for, and you are not charged again. Cancelling stops future charges. It does not refund the current period.

Cancel before your renewal date to avoid the next charge. Yearly plans renew once a year, so please check your renewal date.

We will refund a payment in these cases only:

• We charged you twice for the same period, or charged an amount different from the price you accepted (a billing error on our side).
• A refund is required by law where you live. Nothing in this policy limits rights you have under mandatory consumer protection law.

If you think we charged you in error, write to [email protected] within 14 days of the charge with your account email and the date. We will look into it and reply within 3 business days.

Please contact [email protected] before disputing a payment with your bank or card issuer. Most problems are solved faster that way.

If a payment is disputed, we will give your payment provider the records that show what you agreed to and used: your acceptance of the Terms and this policy (including the date, version, and the IP address and device you used), your sign-in history, your scans and reports, and our emails to you. We may suspend an account while a dispute is open.

Some countries give consumers a right to withdraw from an online purchase within 14 days. When you start a paid plan we ask you to confirm that you want the service to start immediately and that you understand you lose this right once the service has started, to the extent the law allows. We record that confirmation.

If you are a consumer and the law gives you a right we cannot remove, that right always applies.

Prices are shown in US dollars. Taxes may be added where required. If we change a price, we tell you before your next renewal and you can cancel before it applies.

Questions about this policy: [email protected].